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KEY POLICIES

A. For Cause
FULL REFUND if we are unable to start classes for reasons such:
> Non-commencement of Course for any reason on commencement date.
> Non-completion of Course for any reason by completion date.
> Termination of Course for any reason before course completion .
> Breach of obligation under the Student Contract.

B. Without Cause
REFUND due to Student’s withdrawal, and for any reason other than those set out above (for cause),
the following refund percentages apply:

% (Aggregate Sum of Course Fees and Recept of Student’s written Notice of Withdrawal Additional Fees as per Clause 1.7 and 1.10 of Student Contract)
80% More than 30 days before the Commencement Date
50% Before, but not more than 30 days before the commencement date
25% After, but not more than 3 days after the Commencement Date
10% More than 3 days after the Commencement Date,
but not more than 7 days after the Commencement Date
No Refund More than 7 days after the Commencement Date

C. Details of Refund are stipulated at Clause 2.1 to 2.3 of the Standard Student Contract

D. The time frame for making the refund is within 14 days.

POLICIES AND PROCEDURES - TRANSFER, WITHDRWAL & DEFERMENT

A student who wishes to transfer, withdraw and defer from a particular course has to submit the request in writing to the Centre Manager during school hours stating reasons for it. Where possible, documentary evidence supporting the request is to be produced. The request for transfer, withdrawal will be considered as terminating the current course of study.

Our refund policy will apply if the request is granted.In the case of deferment (postponement) of course being approved, we will issue notice of deferment to the student to commence at a later date. No refund will apply since there is no termination involved. International students who cease their studies or withdraw from the course shall surrender his/her passport, Student Pass for cancellation as required by the Immigration & Checkpoints Authority. Students are advised that the Student Pass is not transferable.

PROCEDURES & IMPLICATIONS OF STUDENTS’ WITHDRAWAL FROM COURSE, NON-ATTENDANCE, TERMINATION OF COURSE BY PEOs AND REFUND POLICY

Students who wish to withdraw from their course must give written notice of their attention stating the reason for their withdrawal. As a general rule, the notice of withdrawal should be given as early as possible as it impacts on the amount of refund payable to them. The details of the percentage of refund and the required number of days’ written notice to be given by the student is clearly stipulated under our refund policy reflected in the student’s handbook, communication materials and in our website: http://www.isc.edu.sg

A student must have at least attained 90% of classroom attendance as a condition of the Immigration & Checkpoints Authority (ICA) for the issue of student pass. It is thus important that the student must adhere to this ruling since the implication of this is the loss of the student pass status. ISC Education Centre takes a serious view of a student’s non-attendance.

In all cases, a student must have a valid reason for not attending class and must produce documentary evidence (e.g. medical certificate from a registered practitioner, exam attendance, etc.) to account for the absence. A student who did not attend for five consecutive days of classroom lessons without valid reasons may be treated as having withdrawn from the course.

This will have an adverse impact on the student pass since we will notify the ICA of the student’s study status that may lead to the cancellation of the student pass. In the event of any non commencement, termination of the course by us without good reason, we will undertake to make a full refund of the course fee paid by student as per our Refund Policy which is prominently display in our premises and in our communication materials.

For any information, clarification of the above, feel free to seek advice from our Centre Manager.
Tel: 65-6337 7337 Email: feedback@isc.edu.sg

 

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