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CASETRUST FOR EDICATION

Benefits of CaseTrust:
A PEO that achieves CaseTrust for Education is certified as an organization that possesses the foundation for good quality student welfare /protection practices and standards. The PEO will have the following mechanisms in place:

Clear Fee policies
Well-Defined Student Redress Practices and Systems
Disclosure of the PEOs Commitment of Quality
Well-Trained Personnel

For further queries, please contact the appropriate agencies:
General Enquiry on CaseTrust for Education
CaseTrust Department:
Consumers Association of Singapore
170 Ghim Moh Road #05-01 Ulu Pandan Community Building
Singapore 279621 Tel: 6461 1800
Email: casetrust@case.org.sg Website: www.casetrust.org.sg

STUDENT PROTECTION SCHEME (SPS)

Opening of ESCROW Account

As required under the CaseTrust for Education, ISC Education Centre have signed up with Hongkong & Shanghai Banking Corporation Ltd (HSBC) for the Student Tuition Fee Account (ESCROW) to protect the fees paid by you against any discontinuation of studies e.g. rejection of student pass application by the ICA, legal closure of school, cessation of school’s operation, etc.

Payment Schedule

Upon confirmation of your admission, we shall open a Student Tuition Fee Account (ESCROW) for you with our designated bank. You will sign a Student Escrow Confirmation form when you apply to join us for payment of the tuition fees into your ESCROW account. Your tuition fees received from your ESCROW account will be deducted based on the following payment schedule
> Initial 30% of the tuition fees received will be paid by first week of your course commencement date
> Balance 70% of the tuition fees will be paid in equal installments over your duration of course on first day of
   each subsequent calendar month

CONFIDENTIALITY OF STUDENTS’ DATA

ISC Education Centre follows the current practice as per listed:

Students’ particulars (i.e. Application/Registration Forms, other personal records) are stored in their respective personal files. Their personal data and parents’ particulars are stored in our computer database as well. The personal files and computer records are only accessible by designated staff. Student information stored in the computer is protected by user id and password for staff managing the database. The hardcopy records of students’ particulars are kept in cabinets and maintained under lock and key. During the school operating hours, only designated staff could have access to the records for work purposes

These records are not permitted to be booked/taken out from the repository, unless prior permission is obtained from the Centre Manager. Permission to use the students’ particulars, data other than for the School’s internal marketing purpose or students’ billing is to be sought from the Centre Manager. It was specifically mentioned in the Application/Registration Form that the students’ particulars completed through the Form are used only for the School’s internal use. Prior permission must be obtained in writing from the student if the particulars are to be used for other purposes. In this instance, the student must give his/her consent by signing a ‘Consent Form’ where the purpose is mentioned.

The proper use of a student’s particulars is disseminated in the orientation and training programme of all staff to ensure they are aware of this policy. This is reinforced via an internal directive to inculcate in them a sense of responsibility towards safeguarding students’ data.Staff found guilty of improper use of students’ information will face the following Disciplinary actions:

* First-time offenders given letter of reprimand/ warning
* Repeat offenders may result in dismissal action
* The use of information for illegal purposes may face disciplinary/legal action
 

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